Complaints and Appeals

JIMAT
Complaints and Appeals Pengaduan dan Banding
Journal of Information Management and Technology

JIMAT: Journal of Information Management and Technology provides a formal mechanism for authors, reviewers, readers, and other relevant parties to raise complaints concerning editorial processes, publication ethics, editorial conduct, identity misuse, or published material. Complaints and appeals are handled in a manner intended to preserve fairness, confidentiality, objectivity, and editorial integrity.

Confidentiality
Complaints are handled with appropriate privacy.
Objectivity
Concerns are assessed on evidence and substance.
Independence
Conflicts of interest are avoided in handling complaints.
Due Process
Relevant parties may be asked to provide clarification.
Complaints

Complaints may relate to editorial processes, publication ethics, editorial conduct, identity misuse, peer-review concerns, or material published by JIMAT.

How to Submit a Complaint

Complaints must be submitted in writing to the official JIMAT email: jimat@pthcn.org . The submission should include the complainant's identity, a clear description of the concern, the relevant manuscript or article, and supporting evidence where available.

Complaint Handling

Complaints will be handled confidentially, objectively, proportionately, and without conflicts of interest. The Editor-in-Chief, or another editor without a conflict of interest, will review the complaint and may seek clarification or supporting information from the relevant parties.

Review the Concern
The substance and evidence of the complaint are examined.
Seek Clarification
Relevant parties may be asked to provide additional information.
Assess Fairly
The matter is considered proportionately and without bias.
Determine Action
Appropriate editorial or corrective action is taken where necessary.
Complaints Concerning the Editor-in-Chief

Where a complaint directly concerns the Editor-in-Chief, the matter will be referred to an independent party who was not involved in the disputed decision or event. The independent party will assess the complaint objectively and may request additional information from the relevant parties where necessary.

Appeals of Editorial Decisions

Authors may appeal an editorial decision when they can provide clear scholarly or procedural grounds for reconsideration. An appeal must explain why the original decision is considered inappropriate based on evidence, scholarly substance, or editorial procedure.

Basis of an Appeal

An appeal should identify the specific issue being contested and provide a reasoned explanation supported by relevant scholarly, methodological, factual, or procedural information.

Appeal Review
Appeals will be reviewed by an editor who has no conflict of interest in the matter. Where appropriate, the editor may seek an independent reviewer or subject-matter expert to assist in the assessment. The appeal decision is final after all relevant information has been considered.
Fair and Independent Resolution

JIMAT is committed to addressing complaints and appeals fairly, confidentially, and independently. Decisions are based on the available evidence, scholarly considerations, journal policies, and the integrity of the editorial process.

JIMAT: Journal of Information Management and Technology menyediakan mekanisme resmi bagi penulis, reviewer, pembaca, dan pihak terkait lainnya untuk menyampaikan pengaduan mengenai proses editorial, etika publikasi, perilaku editorial, penyalahgunaan identitas, maupun materi yang telah diterbitkan. Pengaduan dan banding ditangani dengan memperhatikan prinsip keadilan, kerahasiaan, objektivitas, dan integritas editorial.

Kerahasiaan
Pengaduan ditangani dengan menjaga privasi yang sesuai.
Objektivitas
Persoalan dinilai berdasarkan bukti dan substansi.
Independensi
Konflik kepentingan dihindari dalam penanganan perkara.
Proses yang Adil
Pihak terkait dapat diminta memberikan klarifikasi.
Pengaduan

Pengaduan dapat berkaitan dengan proses editorial, etika publikasi, perilaku editorial, penyalahgunaan identitas, persoalan peer review, maupun materi yang diterbitkan oleh JIMAT.

Cara Menyampaikan Pengaduan

Pengaduan harus disampaikan secara tertulis melalui email resmi JIMAT: jimat@pthcn.org . Pengaduan perlu memuat identitas pengadu, uraian persoalan secara jelas, naskah atau artikel yang berkaitan, serta bukti pendukung apabila tersedia.

Penanganan Pengaduan

Pengaduan ditangani secara rahasia, objektif, proporsional, dan tanpa konflik kepentingan. Editor-in-Chief, atau editor lain yang tidak memiliki konflik kepentingan, akan menelaah pengaduan dan dapat meminta klarifikasi atau informasi pendukung dari pihak terkait.

Menelaah Persoalan
Substansi dan bukti pengaduan diperiksa.
Meminta Klarifikasi
Pihak terkait dapat diminta memberikan informasi tambahan.
Menilai Secara Adil
Perkara dinilai secara proporsional dan tidak memihak.
Menetapkan Tindakan
Tindakan editorial atau korektif ditetapkan apabila diperlukan.
Pengaduan yang Berkaitan dengan Editor-in-Chief

Apabila pengaduan secara langsung berkaitan dengan Editor-in-Chief, perkara tersebut akan diserahkan kepada pihak independen yang tidak terlibat dalam keputusan atau peristiwa yang dipersoalkan. Pihak independen akan menilai pengaduan secara objektif dan dapat meminta informasi tambahan apabila diperlukan.

Banding atas Keputusan Editorial

Penulis dapat mengajukan banding terhadap keputusan editorial apabila memiliki alasan ilmiah atau prosedural yang jelas untuk meminta peninjauan kembali. Banding harus menjelaskan mengapa keputusan awal dianggap tidak tepat berdasarkan bukti, substansi ilmiah, atau prosedur editorial.

Dasar Pengajuan Banding

Banding harus mengidentifikasi secara spesifik bagian keputusan yang dipersoalkan dan disertai penjelasan yang beralasan berdasarkan informasi ilmiah, metodologis, faktual, atau prosedural yang relevan.

Peninjauan Banding
Banding akan ditinjau oleh editor yang tidak memiliki konflik kepentingan terhadap perkara tersebut. Apabila diperlukan, editor dapat melibatkan reviewer independen atau ahli yang relevan untuk mendukung proses penilaian. Keputusan atas banding bersifat final setelah seluruh informasi yang relevan dipertimbangkan.
Penyelesaian yang Adil dan Independen

JIMAT berkomitmen menangani pengaduan dan banding secara adil, rahasia, objektif, dan independen. Setiap keputusan didasarkan pada bukti yang tersedia, pertimbangan ilmiah, kebijakan jurnal, serta integritas proses editorial.